Terms & Conditions

Using Lutily

These Terms govern the Lutily website, blog, and appointment booking platform. In these Terms, “Lutily,” “we,” and “us” refer to the operator of Lutily, based in Texas, United States. Our Privacy Policy explains how information is handled. Salon account holders accept these Terms when activating their account. If you do not agree to these Terms, do not use the service.

Salon accounts are currently offered to United States businesses. You must be at least 18 and authorized to act for the salon to open or administer a salon account. The service is not directed to children under 13. Parents or guardians should contact the salon to arrange appointments for children.

Lutily and Your Salon

Lutily provides scheduling and communication tools. The salon or individual professional provides the booked services and is responsible for service descriptions, prices, qualifications, availability, appointment policies, and the quality and safety of its work. Booking through Lutily does not make Lutily the provider of those services.

Contact the salon about appointment changes, cancellations, no-shows, refunds, accessibility needs, or a service complaint. Review the salon's policies before booking. A request is confirmed when the booking flow shows confirmation; email or text delivery may be delayed or fail. Keep the confirmation page or contact the salon if you are unsure.

Accounts and Salon Responsibilities

Provide accurate information, protect login access, and give staff only the permissions they need. Notify [email protected] promptly if you suspect unauthorized access. You are responsible for activity you authorize through your account.

Salons must have an appropriate basis to collect and use client information, provide any notices their own practices require, and honor client privacy and communication choices. Before enabling appointment texts for a client, obtain permission for those messages, explain the messaging terms below, and keep evidence of that permission. Entering a phone number alone does not establish consent. Do not enter payment card details, government identification numbers, medical records, or other sensitive information in appointment or client notes.

You retain ownership of the content you upload. You grant Lutily permission to host, process, and display it as needed to provide the service, including publishing content you choose to put on public salon pages. Only upload content you have permission to use.

SMS Messaging

Program: Lutily Appointment Notifications. When you request an SMS verification code, you authorize that verification text. You may separately choose appointment texts, including confirmations, reminders, cancellations, and reschedule updates. A salon may record permission you give it directly. These choices do not authorize promotional texts.

Message frequency varies with your requests and appointments. Message and data rates may apply. SMS permission is optional and is not a condition of purchasing services. You can book without appointment texts, use email verification where offered, or contact the salon to book.

Reply STOP to stop texts, or contact [email protected] with the receiving number to request an opt-out. A final opt-out confirmation may be sent. Because salons share Lutily's messaging program, an opt-out can stop texts from other Lutily salons too, including verification codes. Reply START or UNSTOP to the sending number if you want to resume texts. This does not change the separate appointment-text choice you made when booking.

Reply HELP for messaging help, or email [email protected]. Message delivery depends on network and carrier availability; carriers are not liable for delayed or undelivered messages. See our Privacy Policy for use of phone numbers and messaging records.

Acceptable Use

Do not use Lutily for unlawful activity, spam, unsolicited marketing, impersonation, misleading listings or reviews, or content that infringes others' rights. Do not try to access another salon's data, bypass access controls, disrupt the service, or extract personal information without permission. Report suspected abuse or infringement to [email protected] with enough detail for us to investigate.

Pricing and Future Paid Plans

Lutily is currently provided free to invited salons. We may offer paid subscriptions in the future. We will show the price, billing frequency, renewal terms, cancellation method, and any applicable refund terms before you subscribe. A free account will not be charged or enrolled in automatic paid renewal without affirmative agreement. Subscription payments to Lutily would be separate from payments for salon services.

Website Content and Optional Tools

Blog articles provide general information, not professional legal, medical, financial, or other individualized advice. Some articles use fictional editorial personas and illustrative first-person stories; see our editorial policy. They are not customer testimonials or promises of results.

Optional tools may suggest service details or scheduling choices. Review suggestions for accuracy and suitability before relying on them. You remain responsible for the information you publish and the services you offer. Third-party sign-in and other external services are also subject to their providers' terms.

Availability and Liability

We work to keep Lutily available, but do not guarantee uninterrupted operation, error-free suggestions, message delivery, or particular business results. Maintain appropriate records and an alternative way for clients to contact you. To the extent permitted by applicable law, Lutily is provided “as is” and “as available,” without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the extent permitted by law, Lutily is not liable for indirect, incidental, special, or consequential losses arising from use of the service, such as lost profits or business opportunities. These Terms do not exclude liability that cannot legally be excluded, including liability for fraud or intentional misconduct, or limit any non-waivable consumer rights.

Suspension and Ending Use

You may stop using Lutily and request account closure by contacting [email protected]. We may restrict access for violations of these Terms, security risks, or unlawful activity. Where reasonably practicable, we will explain the reason and provide an opportunity to resolve it. We may also discontinue the service with reasonable advance notice when practicable.

Account closure is separate from cancelling appointments. Coordinate outstanding bookings with the salon. Information requests, deletion, and any necessary retained records are handled as described in our Privacy Policy.

Changes and Disputes

We may update these Terms and will identify the effective version on this page. We will notify account holders of material changes through the service or their account email and obtain renewed agreement where required. Changes do not retroactively change agreed charges or resolve existing disputes.

Texas law governs these Terms, except where applicable law requires otherwise. Mandatory protections in your jurisdiction remain available. Please first contact [email protected] about a dispute so we can try to resolve it. These Terms do not require arbitration or waive access to courts.

Contact

For questions about these Terms or the service, email [email protected].